Bretton Woods Telephone Company and World Surfer, Inc. together known as (the Company) provides this Policy in order to disclose its network management practices in accordance with the FCC’s Open Internet Rules. Information about the Company’s other policies and practices are available at www.bwtc.net and http://tinyurl.com/WSITC.
The Company manages its network to ensure that all of its customers experience a safe and secure broadband Internet environment that is fast, reliable and affordable. The Company wants its customers to indulge in all that the Internet has to offer, whether it is social networking, streaming videos and music, or communicating through email and videoconferencing.
The Company manages its network for a number of reasons, including optimization, as well as congestion and security-protocol-management. But, very few of the Company’s customers are impacted by the protocols and practices that the Company uses to manage its network.
The Company uses various tools and industry standard techniques to manage its network and deliver fast, secure and reliable Internet service. Such management tools and practices include the following:
On the Company’s network, all customers have access to all legal services, applications and content online. In the event of congestion most Internet activities will be unaffected. Some customers, however, may experience longer download or upload times or slower surf speeds on the web when instances of congestion do occur on the Company’s network.
Customers whose conduct abuses or threatens the Company’s network or which violates the Company’s Acceptable Use Policy or Internet service Terms and Conditions will be asked to stop any such use immediately. A failure to respond or to cease any such conduct could result in service suspension or termination.
The Company’s network and congestion management practices are ‘application-agnostic’ based on current network conditions and are not implemented on the basis of customers’ online activities, protocols or applications. Each customer’s outbound/upload peer to peer traffic limit is 256kbps which prevents other peer to peer users from consuming your outbound/upload bandwidth. The Company’s network management does not relate to any particular customer’s aggregate monthly data usage.
The Company takes measurements of various components for network performance, analysis of the measurements to determine normal levels, and determination of appropriate threshold values to ensure required levels of performance for its network. The Company measures such components as network traffic load, latency, internal testing, and consumer speed tests to gauge network performance. The Company monitors the values of these components to determine the overall performance of the network. Once customers reach the public Internet their experience is beyond the control of the Company and is subject to current traffic conditions.
The Company knows the importance of securing its network and customers from network threats and annoyances. The Company promotes the security of its network and patrons by providing resources to its customers for identifying and reporting such threats as spam, viruses, firewall issues, and phishing schemes. The Company also deploys spam filters in order to divert spam from an online customer’s email inbox while allowing the customer to control which emails are identified as spam.
As its normal practice, The Company does not block any protocols, content or traffic for purposes of network management except that the Company may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of our customers. The Company also has a port filtering policy aimed at reducing the spread of computer-related viruses and protecting your computer from intruder access.
Except as may be provided elsewhere herein, the Company does not currently engage in any application-specific behaviors nor does it employ any device attachment rules for its network.
The Company limits email recipient lists to a maximum of 500 individual recipients via our webmail interface and 100 maximum individual recipients via a customer’s email program. Additionally, we restrict the use of non-Company sendmail servers in an effort to stop the proliferation of spam from our network.
For the protection of the network and our customers, the following ports are blocked. The blocking of these ports protects against common viruses and worms, malicious intruders, and other security exploits.
|SMB/Windows Shares||445||UDP/TCP||Both||Windows file sharing and other OS related services|
|FTP||21||TCP||Inbound||File Transfer Protocol servers can be exploited for illegal software hosting when configured improperly|
|NetBios||135-139||UDP/TCP||Both||NetBios services allow file sharing over networks. When improperly configured, they can expose critical system files or give full file system access (run, delete, copy) to any malicious intruder connected to the network|
|RIP||520||UDP||Both||Vulnerable to malicious route updates which provides several attack possibilities|
|SMTP||25||TCP||Both||Port 25 is an unsecured port on a computer Botnet spammers can take control of to send spam – often without the user ever knowing his/her computer has been compromised|