Frequently Asked Questions

Internet Frequently Asked Questions

Get answers to your frequently asked questions with just a click of the button below

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Telephone Questions

If my electricity goes out, will my phone go out, too?
What taxes are included on my bill?
What is the federal “Access Recovery Charge” (ARC) listed on my bill?
What is the FCC Subscriber Line charge listed on my bill?
What is the Federal USF charge?

Billpay Questions

How do I make a one-time payment online?
Can I cancel Paperless Billing if I don’t like it?
How do I view my previous month’s billing statements?
How do I sign up for Paperless Billing?
How do I sign up for AutoPay?
What Information is displayed in payment history?
If I manage multiple accounts, how can I link my accounts together?