With traditional phone services, you’ll still be able to use any corded phone in your house, even if the electricity goes out. Cordless phones, on the other hand, require electricity to operate. So if you have one of these phones, you won’t be able to use it until the power is turned back on.
Certain types of telephone equipment or phone calls are currently incompatible with Caller ID technology e.g. automatic dialing systems, cell phones, etc.
Your bill includes the 3% federal excise tax levied by the federal government that applies to all telecom services, not just local service. In addition, many state, local and/or municipal governments impose taxes on telecom services and, if applicable, these taxes are listed on your bill.
In addition to serving our customers within our exchange, Bretton Woods Telephone Company provides infrastructure access to other communication carriers. These carriers are required to pay Bretton Woods Telephone Company when their traffic uses our network. The FCC has mandated reductions in the payments we receive from these companies. According to the FCC’s new rules (July 3, 2012) Bretton Woods Telephone Company is billing an Access Recovery Charge (ARC) as a way to recover a portion of the costs incurred by providing other carriers access to the network.
A flat monthly charge, established by the Federal Communications Commission (FCC), assessed directly to customers to help local telephone companies recover some of their costs in construction and maintaining the local network. Current monthly charges are $6.50 for residential single-line, multi-line and business single-line; and $9.20 for business multi-line and hunt group.
The Federal Universal Service Fund (USF) assists with the costs of providing “affordable” services to low-income individuals and to residents in rural, high-costs areas. In addition, this fund helps schools, libraries and rural health care providers obtain advanced services, such as Internet access. All providers of telecommunications services contribute to the support of these programs. The amount on your bill depends on the services you order and the number of telephone lines you have.
You can make a one-time payment by clicking “Pay Now” on the Customer Portal sign in page.
When paying your bill, you're able to select the amount you'd like to pay. BWTC and World Surfer accepts Visa, MasterCard, American Express, Discover debit/credit cards, Venmo, Google Pay, PayPal and PayPal Credit, Apple Pay, as well as payments made through your checking/savings accounts.
You can cancel paperless billing at any time by navigating to the left-hand navigation bar, and then select “Accounts.” Simply turn off the blue Paperless check mark. A pop-up notification will ask you to confirm to disable your paperless setting and ask you if you still want to receive notifications when a new bill is available. Check the box if you to notifications and “Confirm.” Remember that by going back to paper you will receive a $4.95 paper statement fee.
To view previous billing statements, click “Bill History” on the left-hand navigation bar. You will see the Account, Bill Date, and will have the ability to download the billing statement by clicking “Download bill”.
Signing up for paperless billing will offer the convenience of receiving a notification by email when your statement is available to view, while contributing to a greener community by no longer receiving a paper bill in the mail. To enroll in paperless billing, click “Account” in the left-hand navigation bar. Then click the “Paperless Button.” A new Pop-Up will appear asking you to confirm that you want to enable paperless. Please note that by turning on paperless you will receive e-mail notifications when your new bills are available. Confirm the E-Bill notification email below. To help ensure that the $4.95 paper statement fee is removed from your account we also ask that you navigate to www.bwtc.net, go to the bottom of the page, and Sign Up for Paperless Billing.
You can sign up for AutoPay by clicking “AutoPay” in the left-hand navigation bar, and then select “Add Schedule.” You can also edit payment information by clicking “Accounts” in the left-hand navigation bar, and then select “AutoPay”.
Your payment history will display the payment date, the account number, the payment amount, the fee amount, the total amount, the confirmation number, the source of the payment, and the payment type.
The payment history includes payments made using our AutoPay, Interactive Voice Response (IVR – payments made over the phone through the automated service), or your Bretton Woods/World Surfer Customer Portal Account.
When signed in to the customer portal navigate to the left-hand navigation bar, and then select “Accounts” then “Add Account.” You will need the Account Number and the Main Number on the account to add it to your online account. Please note you will NOT be able to add World Surfer and Bretton Woods accounts to the same login. The customer portals are different.
